Job Code 2041
Service Now Functional Consultant
Hi #everyone
Email Id: deepika.r@twsol.com
LinkedIn ID: linkedin.com/in/deepika-r-711163245
Role: Service Now Functional Consultant- Catalogue
Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week)
Role Overview
Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams
Job Description:
* End-to-end IT service portfolio & catalog design/redesign covering below:
* As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
* Planning for future service
* Re-engineering of service/offerings & respective workflows
* Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
* Integration & functional designing, user stories creation, wireframes
* KPIs & reporting configuration
* Build test scripts, functional testing, pilot training
* Training material, trainings
* Hand over to support, supporting OCM etc.
* Implementation of redesigned service using ITSM tools like ServiceNow etc.
* Identify automation opportunities and driving implementation of the same
* Work closely with ServiceNow developers in Agile method to get redesigned service implemented
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