Job Code 1742
Make sure not submitted to Hexaware in last 90 days
Only accepting H1B, H4EAD, and GC-EAD candidates
Hi,
Good Morning.
I have the below job opportunity.
Role: ServiceNow Ops Manager / Tech Lead
Location: Mclean, VA / Plano, TX (Hybrid 2 day remote 3 day onsite)
Job Type: C2C Role
Impementation Partner : Hexaware
End Client: Freddie Mac
Job Description:
ServiceNow Ops Manager / Tech Lead (8-10 Years)
· A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.
· Supervisory skills and the ability to leverage support from other parts of the organization.
· Ability to work with all levels of client and internal resources.
· Ability to organize, delegate, and leverage resources to accomplish objectives.
· Maintaining and delivering quality metrics, progress and status reporting to customer.
· Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.
· Scope (requirements)/ backlog management, quality management and risks and issues management
· Experienced of handling ServiceNow development / BAU team as Tech Lead.
· Able to manage a team with different skills set and give technical guidance to the team.
· Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
· Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
· Experienced in implementation of ITSM solution using industry best practices.
· Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI
Action, UI Policy, Client scripts, Email Inbound
· Good experience of Service Portal and widget creation
· Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
· Knowledge of Authentication via Auth 2.0, certificates and Mid Server
· Implemented ServiceNow project in Domain separated instance.
· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
· Good knowledge of MID Server installation and management
· Experience of custom applications development
· Experience of LDAP/Active Directory/SSO implementation
· Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
· Experience in working on Performance Analytics
· Design and modification of ServiceNow Service Portal.
· Review existing set up and provide best practice recommendations in line with the OEM.
· Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
· Experience with HTML coding and Jelly script strongly preferred
Professional
· 5+ years of experience with ServiceNow required.
· 8+ years of experience with IT Industry required.
Academics
· Certified System Admin
· CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
· ITIL Foundations certification is preferred.
· Bachelor’s degree or equivalent combination of education and experience.
Regards
Ayush Sharma
TMV Global, Inc.
366 College drive, Edison, New Jersey 08817
Website : www.tmvus.com
Direct: +1(732)-790-2348
Copyright © Aha Posts. All Rights Reserved
Email to us: ahasocialposts@gmail.com
Apply Now!